** Clinic and COVID-19 updates **

**COVID-19 update: January 31, 2023 **

[mend]physio is open!

Our team continues to wear masks during appointments. For patients, masks are not mandatory, but strongly encouraged.

** Important Notice **
If you are feeling sick, please cancel your appointment and stay home. We’d love to see you again once your symptoms have improved for at least 24 hours (or 48 hours for gastrointestinal symptoms such as vomiting and/or diarrhea).

For all clinic updates, please follow us on Instagram/Facebook @mendphysio or feel free to send us any of your questions or concerns at info@mendphysio.ca

Thank you again for your ongoing trust and support!

 

What is telerehabilitation?

Telerehabilitation is the remote delivery of physiotherapy services to patients via video calls. It may be appropriate for both new and ongoing patients who are in need of physiotherapy services but are unable to travel to the clinic such as during these times when there is a strong need for physical distancing.

What can I do during a telerehabilitation session?

We can:

  • provide a physiotherapy consultation

  • progress your current treatment plan

  • prescribe and modify exercises

  • answer any questions you may have

  • provide an ergonomic assessment

  • provide lots of patient education

We cannot:

  • provide manual therapy

  • perform dry needling/acupuncture

What do you need from me before starting my telerehabilitation session?

  1. An emergency contact should something happen to you during your session

  2. A safe and clear space (4’x4’ area) around you to move and exercise

  3. An alternative way to communicate in case there is a disconnection

Is telerehabilitation covered under my extended healthcare benefits?

Insurance policies are evolving constantly in response to the progression of the COVID-19 pandemic. Please check directly with your insurance company to see if your plan covers telerehabilitation.

What information is provided on a telerehabilitation receipt?

Your telerehabilitation receipt will include all the same information as an in-clinic receipt: name, date of birth, address, date of appointment, duration of appointment, treating physiotherapist, and his/her college registration number. In addition, the receipt will indicate that a virtual appointment has taken place.

How do I schedule and pay for a telerehabilitation session?

Payment is done thru Jane Payments, a secure and encrypted platform. All appointments are reserved once a credit card is stored in your patient profile. Once your session is complete, Jane will automatically charge your credit card and email you a receipt. Please note that we maintain a 24 hour cancellation policy.

What if I am having trouble connecting with my physiotherapist at the time of my appointment?

You should receive an email link to join your telerehabilitation session shortly before the appointment time. If you have having trouble connecting with your physiotherapist, please stay online and check your inbox (and sometimes junkmail) for incoming further instructions. Your physiotherapist will be in touch and may need to manually send you an new link to the portal if there is an error.