Why should I consider doing physio or massage therapy?
The [mend] team is here to help you to move forward and reach your movement goals, whatever they may be. Some ideas might include:
finally resolving that nagging knee/back/neck/foot/wrist pain that doesn’t seem to be going away on its own
regaining movement, function and strength after injury
setting in motion an active lifestyle, and a healthier relationship with physical activity
attaining a personal best, or training for a race or competition
managing a healthy pregnancy and planning for movement after baby
returning to a sport or physical activity, or learning a new one
gaining motivation in your partnership with a tight team of qualified professionals
quickly, effectively achieving pain relief, stress reduction or relaxation
learning to decrease the incidence of injury/aches/pain and get the most out of your body.
There are many reasons to incorporate physio and massage into your active lifestyle. Follow us on Instagram for more inspiration!
What should I expect from my [mend]physio experience?
During your 1-on-1 session, we listen carefully to uncover what’s holding you back, whether it’s pain, injury, stress or even just figuring out how to adapt, monitor, and progress your favourite activities. Your therapist will work with you to create a personalized treatment plan that works for your life and goals. From there, you’ll meet for the services that you need in a lively, open clinic space; access a diverse team of smart and caring professionals, and gain an understanding of how to get back to the things that you love to do. You’ll learn how to [mend] and make moves on your own — and for all those moments when you need support, we’ve got you.
How can I prepare for my first appointment?
Ahead of your first appointment, you can download/complete your new client intake form and email it to firstname.lastname@example.org, or bring a print-out. Otherwise, please arrive 10 minutes early to complete it at the clinic.
Please wear suitable clothing and comfortable shoes during your appointment; with your permission, any areas to be examined should be accessible to your therapist.
Bring any relevant imaging (x-rays, MRI, ultrasound, etc.) or notes from your doctor.
And finally: breathe. You’ve got this (and we’ve got you).
Do I need a doctor’s referral?
No, you don’t need a doctor’s note to be assessed and treated by a physiotherapist or massage therapist. We are primary health care providers, thus a referral is not necessary — you can book an appointment anytime.
However, some insurance companies may require a doctor's referral for the reimbursement of our services; if you’re not sure, we suggest that you clarify with your insurance provider.
Can you share my info with my doctor?
Sure! At [mend]physio, we strongly believe in a team approach and encourage open communication. With your permission, your therapist will gladly provide members of your healthcare team with relevant assessment and treatment information. Just let us know.
Is my visit covered by OHIP?
Do you accept Auto Insurance claims for injuries sustained during motor vehicle accidents?
No, we are not accepting motor vehicle accident claims at this time.
How do I schedule an appointment?
How do I get to the clinic?
[mend]physio is located at 270 Carlaw Avenue (unit 101).
We’re easily accessible by walking, bike, transit (72 Pape bus or 501 Queen streetcar) and car, with ample public/metered parking available in the area.
What are your hours of operation?
Monday: 7:30am - 7pm
Tuesday: 7:30am - 7pm
Wednesday: 7:30am - 7pm
Thursday: 11am - 7pm
Friday: 7:30am - 1pm
Saturday: 8am - 12pm
I have more questions. Who can I connect with?
The patient and clinic relationship is one that we value greatly. Please let us know if you have any additional questions or comments to help us improve your experience. To get in touch, please contact our director of operations, Gabi.
How do I get a job with [mend]?
Professional Associations & Colleges